02-16-2010
10:27 AM
The problem here isn't the "fat policy" It is whether or not Kevin Smith fits that guideline. The ladies sitting on either side of Mr. Smith were not interviewed. They did not issue statements. Southwest is speaking for them. SW refuses to say "Mr. Smith is not too fat to sit in one seat". SW is saying they handled it wrong but "he is too fat". If the arm rests came down and the passengers on either side DID NOT complain, then SW should publicly state "MR. Smith is not too fat" according to our guidelines. He may be close but he is not at this point in time. It is clear that SW refuses to classify Mr. Smith in the "regular passenger" category. Maybe another airline will step forward and say he is OK. Then Mr. Smith can change airlines.
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