02-16-2010
07:53 AM
I will not fly Southwest again. Not because of Kevin Smith, though he makes me feel completely vindicated. Your employees, in their cattle car mentality, are rude - especially to those who are different. As a mother of an autistic child, I struggle enough to travel. Airlines like JetBlue, AirTran, and American will accommodate my child's needs. You won't. It is as simple as that. Nothing in how you handled Kevin Smith is news to me - it is exactly what expected of your company and culture. Rude and insensitive. Yeah, that's Southwest.
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