SWA has been very good up till now, while the other domestic carriers, with the exception of Virgin America, are all garbage. AA, United, USAir, Delta, Continental among others-horrible on domestic flights. My hope is that SWA doesn't start to fall into that group by making petty restrictions and changing policy that has worked well through the past 25 or so years. Deregulation has not been a good thing in my opinion and SWA has handled the glut of people now flying pretty well. If your going to change something, a couple of your terminals in California need upgrading very badly. Good job in Oakland, though.
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