Hello All southwest Employees,
I have wanted to write for a long time now to tell you ALL how wonderful I think all of you and your airline are. You all must work in a good place because I have always been greeted with a smile both in person and on the phone. My husband and i just returned from a trip to Orlando, Florida to visit our son, his wife and our new granddaughter. We are always greeted with a smile at curbside checkin with a smile even when the line in Orlando was 1/2 hour long on our return trip to Columbus. The crews are always helpful, and many times just put on a show for the passengers making the really bad air traveling of today just a bit more fun. The crews on SWA are always so much "looser" in spirit than the other airlines and make you feel that they are enjoying their jobs. What a breath of fresh air!!!!! Also the ability to choose our own seat is wonderful. We feel like a King and Queen. We hope that you always keep this little "perk" for the those of us that don't have a lot of money to travel and can't afford to pay extra for an isle seat or a seat in front of the engines. I also want to mention that in trying to change our tickets so that we could stay another week in Florida your man in Phoenix (Wayne) went over and above to help us and cheered with us when the we got the work done. It was like having someone on our side!!! Thanks for everything and keep going in the same direction. God Bless
Raymond J. and Jane A. Klein
Reynoldsburg, Ohio
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