"You recently visited the White House with other business leaders from around the country to talk about Customer Service" did you discuss how bad an impression of customer service is given by random application of "rules" to customers who are meeting the standards of your rules such as Kevin Smith, who was seated with the armrests down and seat belt fastened, and was still publicly singled out and ejected from your aircraft? And then harassing a larger customer on the flight he was flying on later that she should buy a 2nd seat when the aircraft was not full and the seat next to her had already been purchased?
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