I just flew this week for the first time since the boarding changes. All I can say is THANK YOU. I love flying with Southwest. The crew has always been cheerful and helping.
The pre-boarding process used to always anger me. I'd check in 24 hrs before to get a good seat,but you know what - so can people with children. They didn't because they could get the best seat and not have to actually put forth any effort.
I have children and have flown with them. I didn't pre-board cause I didn't think it was necessary. I am SO glad you've changed that. We were boarded early and out of the gates on time.
Again I want to thank you for making the changes. I will never go anywhere else for my flying needs. You've rewarded the people who make the effort to get a good seat and it works! Kudos!!!
Thanks
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