Bill,
It appears that you have a lot of unhappy customers and you can add me to the what looks like a growing list. I always travel exclusivley on Southwest, I am a Companion Pass holder and have more Rapid Rewards tickets than I probalby can use. My office is in Long Beach and I commute from Phoenix on a regular basis. I would fly Southwest versus the other guys to either LAX or John Wayne and travel to Long Beach for what was better on time service. I guess you hooked me with the Company Plane slogan!
On the past 6 SW flights I have taken, 2 have been canceled and 3 were late by more than an hour. Now I can't even book my summer vaction due to the reservation freeze. My take is it has everything to do with profits and very little to do with reservation changes. Just like oil companies raise their rates in the summer months its called supply and demand.
Something to keep in mind Ford used to be the number 1 profit guys as well maybe Herb should read the paper!
Off to Long Beach direct!
Thanks,
Randy
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