One of my first flights with Southwest about 20 years ago sold me on the airline. We were flying out of Baltimore, through St. Louis to Phoenix. There was a delay (by the airport, not the airline) and we were almost an hour late leaving BWI. All our connecting time was gone when we landed in St. Louis. Luckily our next flight was right beside our incoming gate. We boarded and sat down. The plane we came in on was already gone and we followed it. The most amazing part was that our checked bags were with us on our flight. Ever since that night, I always choose Southwest and highly recommend them to everyone. I have never experienced anything but kind, courteous personnel. I love the business model and open seating.
... View more