Up until my last trip, I had never encountered "friendly" employees at any airline. I don't fly that frequently, maybe once a year or two. But, my wife and I flew to Houston to attend my brother's wedding. When we boarded our flight in Denver, we were greeted with a smile and our names (a nice touch, we thought). The trip was delayed by an hour on the runway. That was unavoidable due to the weather. The staff was very nice about keeping us informed. The return flight was where the friendly service made it's grand appearance to me. We had already checked our luggage and were in the security line when I discovered that I still had my knife on my side (a definite no-no). This knife was a present from a dear friend and I could not stand to lose it. I stepped out of line and went back to the baggage check, where the fellow that had checked our bags asked if something was wrong. After explaining the situation, he grabbed a box, filled it with padding, deposited my knife in it, and checked it with our luggage. Problem solved!!! And it was done with a smile and in a timely manner. I only regret that I didn't get his name. The rest of the flight was pleasantly uneventful, but, I will never forget the friendly way this man took care of my small problem in Houston/Hobby airport. Thanks SWA for caring.
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