I have heard that Southwest has jokes in its telephone on-hold messages. I thought I would check this out when I was researching some flights, but every time I called, an operator picked up on as soon as the intro about buying tickets on Southwest.com was over. Every time I called a very helpful operator picked right up and I did not get to listen to the jokes.
That's wonderful from a client service point of view, and I apreciate the speed of service, but I was wondering if recordings of the jokes were available since I appear to be missing something!
Thanks!
Bob
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