08-24-2007
08:21 AM
1 Love
Why not just assign seats like a normal airline? Even if its for the first half the of the plane for normal people who don't like being treated like cattle? Then for the 'others' that like it, you can continue for the back half of the plane.
Tonight I had a HORRIBLE experience on your airline trying to get from Oakland to Burbank, I have had ups and downs with SWA for years, hating the way you treat your customers. This was the final straw (and you're making money on me, because I have 500 plus dollars in unused fare/vouchers). I'd rather put up with LAX and SFO and start using Virgin, they assign seats, they're only 50 bucks each way, and the flight attendants are professional and courteous (yours tonight, were not in the least).
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