Safety has got to be given your number one priority even if that causes air fares to go up. Admitting that 99% of inspections are done is not acceptable for an airline or any other tranportation provider! It has got to be 100% of the manufactures recommendations plus any other known or suspect problem and then maybe just a little more often than that! As a customer I expect you to put my safety first! Fines, lost customers and liabilities will cost more than the money saved by not doing it right. I trust you will correct this problem and because of your safety record I will continue to fly Southwest if you can assure us ( your customers) that this issue is behind us, will never happen again, and give us a plan of how you will do that! Humans have been known to make a mistake or 2 but we need to learn from them and correct them or we just keep making them. What is the plan? As for the blog on the seating problems I don't think it is an issue in the northwest. I fly SWA a lot and if I want to sit with colleges I make sure I get my boarding pass early. When flying alone I really don't care where I sit and when I board but if I did I would check in early so I could have my pick instead of assigned seating like other airlines. I prefer the new changes with the numbered passes over the standing in lines to be first to board.
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