I think that we will find that the new program will benefit some and hurt others. It depends upon one's flying profile. The general reaction to something new that replaces something that is already popular is likely to be negative...fear of he unknown, etc.
There was a comment that the new program needs to be spelled out more clearly and simply. Nobody can disagree with that. For instance, how is a "tier qualifying point" different from just a plain point?
Each of us will have to do the math using our own actual numbers after there is a clearer understanding of how to do that math. Some will cheer; some will howl. The old program had it high points and injustices as well.
If the new program works out, then great. If enough people think it's awful and take monetary action to speak with their wallets, then changes will likely be made.
Until then, Southwest has mostly done right by its customers and is due a little leaway in the trust department. Just remember the attitudes of most of the other airlines compared to SW. The facts will speak for themselves when we all understand them.
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