My husband and I have been loyal SW customers for a long time, flying frequently (weeky & monthly) all over the country. We have always been treated very nicely, but on 2/1/08, I arrived late at Midway after we sat on the runway in Columbus, Ohio for 2-1/2 hours for a mechanical problem that should have been caught at Midway. To make matters worse, I arrived at Midway along with 3 other customers, ran to the gate where they had just shut the doors but were still at the gate (waiting on our luggage to be loaded) and we were not permitted to board. Needless to say our luggage arrived in Portland without us that night. The SW customer rep was very rude. My husband is flying today in the mess SW officials call 4% of the planes being out of commission and still being 90% on time - how is being 12 hours late to arrive at your destination being on time? And how do you check 44 planes with each inspection taking 90 minutes in one day - not possible! Many, many customers have been inconvenienced today. SW should offer them a deep discount or free ticket to keep their customers. Step up to the plate Southwest and show us why we should stay loyal customers!
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