11-11-2007
01:34 PM
1 Love
Ryan, you obviously need to run an airline since you know how to please 100% of the customers all the time. You seem to have an amazing ability in determining 90% of customers hate upgrades that have just been made (of which I wonder how many you personally have tried before complaining about them). I would like to know how you would run an airline where fuel costs have gone up 10's of millions of dollars in a single year and not change a thing. I am proud that SWA hasn't laid off a single person, or cut benefits, or cut paychecks in some of the most trying times for airlines. If you know how to do it, then I am sure everyone listening would love to hear your ideas. We all look forward to your ideas on how to improve an airline while staying within budget and while pleasing "every" customer.
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I am sorry to hear the negative comments also, because some of it is from misinformation. Rapid Rewards tickets "can" still be used for 2 one way flights or 1 round trip; nothing changed in that regard. I know people are afraid of change; I am sure if you give the new boarding process a try you are going to find it a big improvement and a more enjoyable experience then the old method. You can still get an A-Boarding pass by checking in early, even if you aren't a frequent flyer - that has not changed; it has just been enhanced. So I hope those of you who say you are going to another airline give the upgrades at SWA a chance, I think you will be pleasantly surprised.
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