Way to go Southwest... you cite a 25 year old policy here. What was your smoking policy 25 years ago? Times change.
In addition, Smith was kicked off the flight due to his violation of your policy. It appears he was withing the guidelines of the (outdated) policy and was still refused the service he paid for. Not to mention the fact that he was lied to... as were we, the public.
In fact, it appears we are still being lied to... as you seem to be making changes to these blog entries (at least this one) without changing the date of the entry or noting any sort of correction. Nice. Real nice.
What a lousy way to run a company.
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