I'm trying to figure out exactly what the SWA preboard policy is. My wife has a knee disorder that does allow her to walk, but not very quickly. She doesn't need a wheel chair but takes a little additional time to make it down the jetway. I used to be able to go with her, that changed and that's OK. Wed. when we boarded at MCI the boarding agent said that because she was slow was no excuse, and he'd let her go this time but don't every try it again.
Does she just need to get a wheel chair and insist on SWA wheeling her down the ramp?
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