Ok....to quote a comment from before.... If you knew he needed two seats, and he paid for two seats, why would you approve him on a standby flight with only one seat? Shouldn't you have said, "Sorry, Mr. Smith, we don't have enough seats on this flight".
That's very true.....he should have never been let onto the plane if 2 seats weren't available. However, one employee in the terminal made the mistake of letting him on. At first, he/she probably didn't want to, but maybe they felt the need to accommodate a celebrity. Either way, it was a simple mistake made by one person.
The company didn't sit down in a boardroom and make a plan to humiliate Mr Smith. So why do we all roast this company for one person's mistake? Read the news.....they've got the most on-time flights of anyone, and they're not charging for every bag and blanket like all the others.......and that was a decision that they actually did sit down and agree upon.
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