02-16-2010
10:55 AM
To say that the handling of this situation has been steeped in poor judgment is a vast understatement, continuing with half-truths told here.
Your company has not done right by Mr. Smith, against whom your person of size policy was wrongly enforced. It has not done right by any of those who this policy has been and will continue to be arbitrarily enforced against.
I am not a person of size. But I will not consider using the services of an airline that treats it's customers in such a fashion, and works harder to cover it's backside from liability than it does to actually come clean about a situation it created at every turn through it's own bad decisions. And in addition to losing me, you have, by your handling of the situation also created another voice that will warn others from using your services. My voice may not be as loud and far reaching as Mr. Smith's, I can and will use it to the limits of its reach.
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