02-15-2010
02:24 PM
Your policy is fine, except after reviewing this situation Mr. Smith was no obese. He was the standard variety American fatso who while snug, still fit in the seat and was able to lower the armrests.
Defending your employees moronic interpretation of your policy (or continuing to insist the pilot made the decision) has me signing up for US Airways Frequent Flier club right now.
Later SWA.
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