11-19-2007
08:54 PM
1 Love
I am loyal Southwest customer. Love your airlines. I fly Southwest all the time. My only complaint is your lack of touch with the reality when it comes to seat assignment and boarding policy. Did you ever try taking a poll or survey from the people who actually fly your airlines instead of the pinheads who sit up on the high floors in your home office. If you ever did what I am suggesting, it will clearly tell you the following:
a) Your new boarding policy stinks. It made it worse than it used to be. Massive confusion and none of us passengers know when to board. It's a royal mess. Trust me, I have experienced it first hand.
b) We all make mistakes. Go with an (pre) assigned seat number. When I check in online, just gimmie, the dang seat number! Open seating will always, always lead to a "cow" lanes. Don't believe me, hire an independent firm and take a survey of all the passengers who fly southwest during this holiday season.
Your are running a great and customer friendly airline company. I will always be a loyal customer. For goodness sake, please wake up and stop the chaos which is being touted as the best boarding policy ever invented, IT IS NOT!
Sincerely. Ed
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