I travel frequently for business and personal travel. I coose SWA almost exclusively. I have never had a problem with a SWA flight. In fact, the company has been nothing but helpful when I've needed to make changes to travel plans. Last year, when my husband died, I called them to cancel a flight he had booked. The issued me a travel voucher for the full amount of the ticket purchase. They did not ask for a copy of the death certificate. The ticket agent was extremely kind and caring.
As far as the plus size passenger issue goes, I completely agree with the airline. Your "rights" end when you overflow into my seat. I paid full price for my ticket as well, and I have just as much right to sit in my seat in comfort and safety. If you must overflow into the space I've paid for then we will work it this way: You sit first and I get to lean on you. Or, if you don't like that arrangement. you sit first and I will sit my 6 year old son next to you. Feel free to entertain him throughout the flight. After all, he's not using that extra space and since he's sharing it, it's the least you can do.
The rules are there for everybody. I paid $50 in January for an overweight checked bag. The weight limit was 50 lbs; my bag weighed in at 51.4 lbs. I smiled and paid the fee and went on my way. It's not the airline's fault that I did a bad job packing and made the bag too heavy. It was my own and I took responsibility by paying the fee.
Self proclaimed celebrity is no excuse for preferential treatment. If Mr. Smith was unhappy with the arrangement, he could have stayed on his original flight.
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