Linda,
I think that Southwest employees made a judgment call. Whether it was good or bad is no longer relevant. It was done. It cannot be undone. It happens to countless people all the time. However, someone of Kevin Smith's stature and Southwest is publicly apologizing and talking about process and how things could have been handled better. Fact is, it was what it was. However, I feel that Southwest's pandering to a person who I believe stated (according to media reports) that Southwest was the welfare and food stamp airline is unacceptable. I am a working class man who flies your planes when I need to fly. I look for the best bargains. I do not make millions of dollars. I do not appreciate a wealthy person mocking my airline of choice. Am I a welfare and food stamp person? Would it be bad if I was? Is there some shame in that? Did he have to turn it into an attack on class and economic stratification? You apologized. Great. Now remember, it is not Kevin Smith that will keep you in business, but we middle class workers that will. Let's keep this in perspective. Worse things are happening in the world right now than a millionaire with a bruised ego because he was told that he needed to get off a flight. Perhaps if I tweet and complain loudly enough and show that the plane is not designed for tall people such as myself I can get my money back next time I fly. I need it more than a millionaire does!
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