Kim - I can go one better on your $ 100. charge to replace one person with another on the same ticket - the AAmerican way;
My daughter and I were in Spokane WA this summer - we both remarked how empty the airport felt compared to Dallas - so when we finished our vacation and headed back to the airport we allowed 1 hour to check in since we already had boarding passes - BAD DECISION !
After car return etc we arrived at our airline's check in area about 35 minutes before flight - and told that we must check ourselves in on the "economy flights" - I never did manage to check in when finally an attendant came by and helped us - upon handing my ticket and pass to the attendant, she announced that flight departure was less than 30 minutes away and we could not fly on that flight - furthermore ALL Alaskan Air (AA's partner) flights to Portland were "booked" for the next 2 days and we would be forced into standby -
I then walked to Southwest and we were on a flight to Portland in the next hour - the outcome with AA ? $ 100. each to NOT FLY OUR ORIGINAL ITINERARY - rebooked in Portland to the red-eye flight, no refund for the flight legs not taken - least cost were the flights to Portland via SW
We'll be taking the same trip next year and guaranteed we'll not be on AA or AA - now if we can only find a way to outfox the Wright Amendment ( we may fly to San Antonio or Oklahoma City first and still come out ahead).)
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