11-25-2007
04:47 PM
4 Loves
This past week I made my first flight since you have changed your boarding procedure. I have ALWAYS LOVED flying Southwest and comparable to other airlines, have felt you ranked the highest in meeting family needs. I have always preboarded the plane with my infant, allowing for an easy in, easy out. Being in the front of the plane, also gave me quick access to the restroom for diaper changes and the flight attendents were always so helpful in helping to warm bottles. While I applaude your new boarding procedures numbering the A, B, and C lines, I found that your new boarding of families between A and B makes things much more difficult. Have you ever attempted to board with a stroller, baby carrier, diaper bag, and infant? Now I not only have all of these items, but must avoid hitting all of the A boarders along the process. I think you should reconcider your new policy and instead place emphasis on the families you are allowing to preboard. As has been stated in earlier comments, many of these families have children well over the preboard age. I will continue to fly Southwest for individual travel but will consider other options when flying with my children.
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