02-15-2010
03:25 PM
@Tony Burkhart, Willy Wonka reference FTW!
@Southwest, this is pretty ridiculous. If you think someone doesn't fit in a seat as per your policy, and they demonstrate to you that they DO, the correct response is "I see that I was mistaken, thank you for your cooperation sir, have a nice flight," not "I must pretend I was not wrong to avoid losing face, because it's more important to me that I demonstrate my power to force other people to do what I say than to behave in a professional or ethical manner." Was it really worth it?
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