The whole situation sucks - for the airline staff, for other SWA customers on that flight, for Mr. Smith and for all overweight people who have to purchase two tickets. However, with that being said, Kevin Smith acted like a compete a55hole through this whole process. (Was it really necessary for him to post 500 tweets in 48 hours and go off ranting in his podcast to express his dissatisfaction?) SW management handled this situation the best they could - attempting to call Mr. Smith all weekend and responding as quickly as Mr. Smith allowed them to.
Please remember, SWA didn't have to refund the ticket as their policy specifically states they have the right to pull overweight people off the flight - "celebrity status" or not.
The fact remains, people in the North America are getting fatter and fatter. Very few can blame genetics and should instead look in the mirror and admit they are lazy. If we stop rewarding their behavior (by refunding tickets) maybe they'll go put down the bacon and go for a walk.
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The whole situation sucks - for the airline staff, for other SWA customers on that flight, for Mr. Smith and for all overweight people who have to purchase two tickets. However, with that being said, Kevin Smith acted like a compete a55hole through this whole process. (Was it really necessary for him to post 500 tweets in 48 hours and go off ranting in his podcast to express his dissatisfaction?) SW management handled this situation the best they could - attempting to call Mr. Smith all weekend and responding as quickly as Mr. Smith allowed them to.
Please remember, SWA didn't have to refund the ticket as their policy specifically states they have the right to pull overweight people off the flight - "celebrity status" or not.
The fact remains, people in the North America are getting fatter and fatter. Very few can blame genetics and should instead look in the mirror and admit they are lazy. If we stop rewarding their behavior (by refunding tickets) maybe they'll go put down the bacon and go for a walk.
... View more
