Just flew the new system for the first time. I am a frequent flyer who USED to love Southwest. I hate the new system. Let's go back to the old way. I didn't mind waiting to get a better seat. There is no way you can get a good seat if you are even a few minutes late getting a boarding pass. Even then it is impossible to get near the front of the line unless you fly even more than I do (which means you are never home) or you are willing to pay more. What happened to the Southwest democracy? I am seriously thinking of going to other airlines. I never thought I would say that. PLEASE go back to the old system!!
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