I feel as though this situation has been blown completely out of proportion and that this customer is only bringing it up now (2 months later) to gain financially...
As an 82 year old grandmother, with grandkids ranging from 19 - 1, I am very pleased that the "family oriented" SWA took a stand!
Even during tv interviews with this customer, they had to block areas of inappropriateness. On a plane, a blanket was used for the same purpose. Maybe the tv show will get sued next...
HAPPY SWA FLYING CUSTOMER
Sue
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