It is all too common for corporations to be jerks until they piss off someone who can cause a PR issue and then try to apologize but Southwest is the first one that i've seen give a "we were right too bad" in their apology. I wont by flying southwest again until this is resolved and a more strait-forward policy is posted on your website. As it is posted right now, he met the requirements for one seat but he was pulled anyways. Also to say he is a "Safety and Security risk" is insulting. I have never been pulled off a Southwest flight before but apparently, because of your breaking of your own policy, i am at risk of that happening. I hope this is taken care of so i can fly your airlines again.
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