You are most definitely out of touch and just downright wrong.
Marriott customer service is abhorent, as witnessed by my daughter in Lubbock, Texas, Marriott Residence Inn of 28 Jun 09. She had a confirmed reservation for Thursday through Sunday evenings and when she was finished participating in the Buffalo Springs Ironman, she returned to the Residence Inn an could not get into her room or secure her belongings.
She had to deal with a 'kollege edukated' desk clerk who didn't have sense enough to pour pis out of a boot with the instructions written on the heel. After the housekeeper suggested that the brain surgeon clerk call the GM she was finally allowed into the room.
NO Marriott properties for anyone unless they want total incompetence.
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