Mr. Stevens, please don't let corporate ballyhoo this boarding process change as having overwhelming customer acceptance. Customer perspective: The first time I flew Business Select, I was at the back of the plane on three of the four flights. On my outbound flight I was caught in an unexpectedly long TSA line and I reached the gate midway through the boarding process. Each trip was two segments and each time I had a close connection -- my connecting flight was almost full by the time I even reached the gate. Customers do not all show up right before boarding either. The two new multipurpose lines 1-30, and 31-60 do not make it clear what the letter group is. Many late-arriving passengers come to the gate with "B's", panic, and barge into what are still "A" lines. Space is very tight in the boarding areas. After most people are already standing in the lines it is very difficult for someone with a wheely bag or stroller or duffle bag to squeeze to the front or to the rear to find their place. Finally, Southwest's perspective: The boarding process takes longer in my informal surveys. What could be easier than three lines, A, B, and C? I didn't mind standing and I hope more people will write to say the same thing.
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