Southwest Airlines Community

Recently at Midway, I saw TSA "Randomly" pull passengers out of line for a gate search. Wouldn't it be great to pay full fare + $20 (Business Select) or $10 for a better boarding position and have TSA pull you out to search you so that you board last. Southwest please .. the ABC system worked when it was free. Now that you insist on charging people, PLEASE just assign seats so that folks know what they are buying. Spending $10 to get a B boarding pass or worse just creates an angry customer - something which until recently I thought you took great pains not to do. ... View more

Southwest used to be unique in the industry with fair customer friendly practices. Every quarter, we now see how Southwest is becoming more like every other airline. I know that the financial climate is tough, but if Southwest ends up just like the others at the end of this recession, they will have really lost their special niche. When Southwest decides to start charging to make reservations or change a reservation (which is bound to happen if we keep this progression), I will no longer consider them first. I'm now waiting for a new more customer friendly airline to start flying to New England. ... View more