I have been a loyal customer for years, but Southwest will no longer be my go-to airline.
It will now take me 48 one-way flights to earn a reward, as compared to 16 in the old system, which at least made it worthwhile for me to pay a higher fare on Southwest to earn a free flight more often.
I generally fly at least once per month, but I will now book by price rather than preferencing Southwest. Even booking on short-notice, Southwest seldomly has the best price. And lately, EVERY flight I'm on is delayed. Last Sunday, my 1-hour flight home was delayed 3 hours. No longer worth it for me -- even with bag fees.
-Siobhan
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