Apparently none of these customers that have been allegedly asking you to make these changes have bothered to come and express their gratitude. Reading through the pages of comments on the other thread, it appears that these changes are universally hated. It is time for SWA to BE HONEST. Stop the insulting corporate pr spin nonsense and admit what is more than obvious. If this is the way the program works then so be it, but to pretend this is in anyway good for most of your customers and that your customers actually want this belittles us all.
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