02-15-2010
05:21 PM
That was no apology. The title of the post is sarcastic and while you say you are offering a "heartfelt" apology, all you do is try and CYA.
My guess is that when you realized Mr. Smith was a celebrity and was using Twitter to tell the story, your PR people had to scramble.
I wonder what your response would have been if he was just an ordinary fat guy...
I weigh about 50# less than Mr. Smith, but I can assure you I will not fly on your airline in the future based on your handling of this incident.
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