Southwest Airlines Community

HI Carole, thank you for your article! I was wondering if you could help! I had an interview scheduled for today and I never received the call...does this mean that SWA has changed their mind? I called the recruiter and left a message and emailed but no response. Can you help? I would appreciate it so much!  ... View more

Blizzard warnings were issued as a service to parts of Illinois, Iowa, Michigan, Minnesota and Wisconsin as snow socked the states in tandem with hot air gusts topping 45 miles (72 kilometers) per hour. The blizzard -- 10 days sooner than the birth of winter -- took its greatest sounding in Minnesota, where as much as two feet (61 centimeters) of snow had fallen in some locations, according to the National Weather Advantage (NWS). The country's largest city Minneapolis was junior to a blanket of bloodless 17 inches (43 cm) broad, the worst snowfall to charge the big apple in more than 19 years and the fifth-biggest on record. As an incriminate in of the simoom's oppressiveness, Minneapolis-St. Paul Universal Airport -- a traversing hub with adroitness in contending with foul seedy -- was shut down for the purpose the oldest notwithstanding in years. ... View more

What a great group of very talented folks that give outstanding Customer Service with a smile! Over the years I thoroughly enjoyed working with each of you on many interesting projects...keep up the fabulous work! And congratulations on a well-deserved award! ... View more

And they let lady gaga on wearing bra, underwear and handcuffs. I'd sue the airlines until I had free flights for life. ... View more

Sometimes its easier to complain then to compliment. In this case, I do both. Please note my post of Aug 21 where I point out that the gift sent to Rapid Rewards customers wasn't up to the standards I have come to expect from SWA. Quite honestly, I didn't think this blog was the most appropriate venue to communicate my concerns but, heck, when you can't email customer service (you still haven't solved this!), you look for another way to get you point across, though I didn't think you would respond. And was I surprised. I never expected that (1) my blog comment would be posted; or, (2) that you would respond to my comment in the blog itself (Hollee on Aug 22nd); or (3) you would forward my comment to another member of your customer service organization to take action. To quote from of the wisest philosophers of our time, Homer Simpson .... "Doh!". You did all three. Credit given where credit is due ..... kudo's to Southwest (Hollee Ford and Micah Hankammer in particular). Today I received a replacement TSA approved bag (by FedEx no less) with a personal letter, signed with a real ink pen! And the bag didn't fall apart in my hands! Can't imagine any other airline (and I have dealt with them all) coming close to this response. As I said in my original post ... you are my favorite airline. And even though you STILL don't have allow customers to email customer service directly, you managed to to make me happy. Your still not perfect. But you are heads and shoulders above the competition. You have a custoimer for life. All it takes is a little LUV. Now, about expanding the number of short-haul routes out of SFO ..... 🙂 ... View more

Hell-o I waited til almost the last minute to look for information regarding flying. My son and his wife are treating me to a flight on Southwest Airlines to Bakersfield California. The last time I flew was in 1995. I do not like to fly. Every time I get in the air I feel like I want to run up and down the isle holding my head and scream GET ME OFF! I'm trying real hard to be brave. I will be departing Buffalo NY on flight 561 at 7:20 AM on Monday Mar 10. Please, if you can put in a word to the powers that be, I would appreciate a little encouragement. My confirmation # is K25Y9E. Thanks. Jari Tiebor Buffalo, NY ... View more

Mandi Maudie Donnie Kaley Faustino Nathanial Lora Aaron Otis Gianna Carrie Jannie Duncan Rogelio Mariko Phil Ariane Wilhemina Keiko Felton Taren Bryant Sheba Francesco Dianne Nana Brock Lita Isidro Wendy Adrianna Candi Lisandra Gerard Maryjane Willena Otis Laurice Lanette Rogelio Janine Fonda Loida Homer Andre Jena Maryjane Mauro Donovan Wendy ... View more

As a recent passenger on Southwest I was very impressed to see the Captain in the back cleaning the cabin with a smile on his face. I saw another first on that flight - a Captain standing in front of all the passengers explaining a delay over the flight attendant's PA microphone. Then he asked....."Any questions?" What a brave soul to see if any of the 150 some passengers had any questions about the delay. Obviously people like this Captain care about their customers. Southwest isn't fancy but they get the job done better than most airlines. People like Jerome that are "having fun" while working are why I feel good about giving Southwest my business. The pilots also know how to fly. They are not afraid to fly the aircraft, help out ATC by speeding up/slowing down or making a visual approach. They are PILOTS not autopilot operators. Brian Miller ... View more

how do i get a flight attendant job? ... View more