02-16-2010
02:35 AM
This letter is ridiculous! It has been Southwest policy (as stated in the letter) for 25 years that overweight people must pay for two seats. I have friends that have been forced to pay for two seats or not fly on Southwest Airlines. However, the article above begins, "..In my 18 years here at Southwest, I have never dealt with a situation like what has been unfolding in the last 48 hours."
What!?
This obese policy is a constant issue. The ONLY reason why this time is any different and it is such a "huge deal" is the fact of who it happened to - Kevin Smith.
Any other customer that has complained about the same issue is snubbed.
As a side note, to the person who commented saying that it costs more fuel to carry someone who is larger - that is not true. It requires the same amount of fuel regardless if everyone on board weighs 100 pounds or 300.
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