I am appalled and disgusted. For years, Southwest has positioned itself as the "Luv" airline, and the irreverant "were not like everyone else" alternative to the other guys.
Now, it seems, you're just like everyone else. You cut corners, put your passengers at risk, and engage in improper, unethical behavior. Your marketing team and ad agency must be working overtime spinning this one. Herb Kelleher's chain-smoking must be on overdrive right now.
And what about Gary Kelly? And Colleen Barrett? Forget the folksy ruminations, and the claims that Gary loves freight. What Gary loves is hardball tactics and bending the rules. Like Gary, I'm the CEO of a company, and if we did what Southwest did, I'd expect to lose my job, and rightfully so.
I'll keep flying the airline, because of where I live, but don't think I respect the organization like I once did, and I'm fairly certain the damage is permanent.
Tell me how you're going to prove me wrong.
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