Congratulations to you and your entire family. Welcome to the Southwest family. You've hit the nail right on the head. It's their ability to make the little things (and big things) in life matter. No other airlines treats you this way. I simply dread any flight on any other airline, and it's why they get 90% of our business travel.
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Herb, Gary & Colleen:
I'll stand up and defend your position with the best of men or women. Your thoughtful redesign is the best of both worlds. You have obviously taken a very long time to think this process through.
Most of the comments I have seen here have to do with people who fly infrequently. For those folks with the disadvantage of Orlando...my heart goes out to you...it must be difficult flying nearly any airline from the land of Mickey. However, as a recent flier of Northwest into Memphis...at a Ghastly $1493...then $116 for a change fee because I stayed one extra day, I'll take Southwest for are long as I can.
This past week, I had the pleasure of flyig on the new system. Both at full fare as well as at the new Business Select Rates. Regular full fare and early checkin still lands you a decent seat on the planes. Business Select will probably land the exit rows with all the leg room. It appears as though 1-10 are held for Business Select Clients. Since many people don't purchase these fares...then A11 has a good shot at great seats. All without a cattle call. In fact I had A55 on the return trip from Salt Lake to Baltimore and still had a middle seat in the exit row. You'll find not much of a difference than in the previous design...except the long lines.
Simply a brilliant design. Smart, Elegant, extremely well done. My compliments to all those hard working folks that put this plan in to effect.
Keep up the great work
Now if you can just connect to Rochester MN so that we can slaughter Northwest :)
Productive Solutions, Inc.
Fairport, New York
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