For some reason my Hilton hotel stays do not show up on my SWA rewards account. I've faxed details to the different fax numbers recommended by airline staff, but get no acknowledgment that my faxes have even been received. The reservation staff say they can't help and I need to speak to customer service, but their phone gave a busy signal the 10 times I've tried calling over the last 3 weeks. If this is broken, what else is broken? A responsive customer service # would make a huge difference to my decision to continue flying LUV.
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