01-07-2011
03:23 PM
1 Love
i think this definitely helps the big spenders -- the people who fly business select. it does not help the little people looking for bargins. the previous program was more one-sided and very helpful for these little people who i think makeup the majority of swa's customers. so in this aspect i think you are hurting the majority of your flyers.
my still unanswered question is how one qualifies for the A preferred list.
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