I see from the blogs above that there are both negative and positive comments about the flight attendant's treatment of Kyla Ebbert. My personal opinion? Southwest Airlines should post a policy on what they consider proper dress code. Until they do, what anyone wears is none of their business. The flight attendants are being paid, through the obnoxious amount of costs that passengers have to pay to fly, to serve the customer. That's it. Nothing more. Pass around the pillows, offer the alcoholic beverages (so much for being a "family airline"), and whatever else is the job description of the flight attendant. Their personal opinion needs to be put aside. Let them laugh about it or comment on it with their peers and loved ones, and do NOT approach the customers about their attire. I will be watching closely the (hopefully) speedy plummet of SW Airlines stock. I imagine that not all passengers will abandon your company, however, I do hope that enough passengers will abandon your company to make a significant enough difference for you to look at this more deeply. I understand your need, in the business aspect, to back up your employee. All companies should initially back up their employees, however, in private, I believe that this particular employee should suffer reprimand, and might I add to his paycheck. If your company ends up losing him, well, then maybe you're not going to be missing much. It's okay to be conservative, it's okay to value your personal opinion. It's NOT okay to impose your personal beliefs when you are a member of the customer service industry ~ unless that customer is going to cause grave danger to the other passengers, leave them alone........
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