Good grief! Does Mr. Kelly know he is working for Southwest or does he think he is working for AA?! Bring Herb back. The only thing that Mr. Kelly seems to be interested in is making Southwest just like the other bankrupt airlines. Upsetting his employees, not listening to his passengers, and making changes that are not needed. I read an article that he said it wasn't broke but a little bent...what is bent?! We all understood what Southwest stood for....plastic boarding cards, sit next to whoever you wanted, and have great service....those days are history...will this airline be the same way?
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