This is a classic non-apology. What you can do is to not kick people off a flight who fit into a seat just fine. You can also punish the employee who made the decision to toss him off the plane--we haven't heard anything about that guy or gal. What will happen to them for their decision to humiliate a passenger needlessly?
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02-15-2010
08:10 PM
1 Love
Why did you first contact him only after he tweeted negatively about his experience? You are only sorry about the bad press for your offensive conduct to a passenger, not about the offensive conduct itself. You suck, Southwest, and I'm not flying you anymore.
Who thought ANYONE could make American Airlines look like the good guy?
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02-15-2010
08:10 PM
1 Love
Why did you first contact him only after he tweeted negatively about his experience? You are only sorry about the bad press for your offensive conduct to a passenger, not about the offensive conduct itself. You suck, Southwest, and I'm not flying you anymore.
Who thought ANYONE could make American Airlines look like the good guy?
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