Food program?
Some of us are just more interested in being able to USE our Rapid Rewards:
I have recently written several letters to Ryan Green, Southwest/Rapid Rewards about my issues with the Rapid Rewards program. This was after being tired of hearing from Southwest agents over and over on the phone or at the airport, "I truly am sorry sir", or "You can write a letter to our home office"...
SO, As I wait for a reply from someone, again I picked up this months issue of Spirit magazine while traveling on Southwest Airlines as I do weekly. I re-read a line in the Star of the Month page that slipped past me the first time I read it and was again annoyed:
[ ..."Best Award Redemption", which recognizes the program that has the most frequent flyer award seats available for Customers to redeem. ]
Really?
Well, this number might be high enough to win an award from Inside Flyer Magazine, BUT, it's not high enough for me to make use of my rewards!
What does a Customer of Southwest (who is also a Rapid Rewards member, Companion Pass holder and "A" lister) have to do to get a seat using his Rapid Rewards?
I have tried countless times, months in advance, to use my Rapid Rewards to book trips to visit family or have them fly to visit me. The number of available Rapid Rewards seats currently available to Customers seems VERY limited. Most times when I do find an available seat with a Reward it's only for half of the trip I'm trying to book. Then I’m forced to pay to get a one way ticket on another airline for the second half of the trip.
What makes this lack-of-seats-inconvenience even sadder is, one time I had to PAY $405 for a second half of an itinerary ON SOUTHWEST because it was the cheapest. Why am I paying for tickets to book what should be, a free roundtrip book able with my large number of saved Rapid Rewards?
I (or any Southwest Customer) should not have to sit at the computer playing a game of chance in order to use their Rewards. It would be nice to see the number of available Rapid Rewards seats raised to a level where myself and others that frequently fly your airline might have a chance at booking one 3-4 months in advance.
Is that too much to ask?
Who cares about food credits?
I can't even get a seat on a plane with my hard earned credits!
Thanks,
Tony Santoro
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Totally agree with Bill!! (Freedom Award is BS!) Give back the Regular availability of Rapid Rewards seating with blackout dates!
As I wait for a reply from someone, again I picked up this months issue of Spirit magazine while traveling on Southwest Airlines as I do weekly. I re-read a line in the Star of the Month page that slipped past me the first time I read it and was again annoyed:
[ ..."Best Award Redemption", which recognizes the program that has the most frequent flyer award seats available for Customers to redeem. ]
Really?
Well, this number might be high enough to win an award from Inside Flyer Magazine, BUT, it's not high enough for me to make use of my rewards!
What does a Customer of Southwest (who is also a Rapid Rewards member, Companion Pass holder and "A" lister) have to do to get a seat using his Rapid Rewards?
I have tried countless times, months in advance, to use my Rapid Rewards to book trips to visit family or have them fly to visit me. The number of available Rapid Rewards seats currently available to Customers seems VERY limited. Most times when I do find an available seat with a Reward it's only for half of the trip I'm trying to book. Then I’m forced to pay to get a one way ticket on another airline for the second half of the trip.
What makes this lack-of-seats-inconvenience even sadder is, one time I had to PAY $405 for a second half of an itinerary ON SOUTHWEST because it was the cheapest. Why am I paying for tickets to book what should be, a free roundtrip book able with my large number of saved Rapid Rewards?
I (or any Southwest Customer) should not have to sit at the computer playing a game of chance in order to use their Rewards. It would be nice to see the number of available Rapid Rewards seats raised to a level where myself and others that frequently fly your airline might have a chance at booking one 3-4 months in advance.
Is that too much to ask?
Your Customers DON'T CARE about Freddie awards!
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