My Sister flew S.W. Columbus, OH to Tulsa & back. On her flight to Tulsa (through St. Louis), because of weather (very bad weather, not just an excuse to cancel a less than full flight), everything got screwed-up. S. W. -vs- all the others. The difference: She said S.W. did EVERYTHING possible to "ease the pain." She actually said, "They treated me as an adult (she's 51), not some idiot that couldn't understand the possibility of a re-route that finally got her to Tulsa. She said, what S.W. did, didn't cost S.W. anything. It was just their "consumer friendly sprit" (one of the many things I also like about S.W.). An attitude that reflected a "we're in this situation WITH YOU. Not one of, "it's weather. What do you want me to do about it." THANK YOU SOUTHWEST for taking care of my sister. She's very important to me. TOM
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