It's 6:43 AM and I'm watching this lovely video before taking off on non-Southwest flights. In order to get closer to our final destination I did not choose SWA. I have not gotten on the planes, yet, and I'm already saying "always fly Southwest." Getting our boarding passes has been difficult. I have had to pay for luggage. Airline employees have been very rude over the phone. I'm remembering vividly why it has been a long time since I've flown anything other than Southwest. Thank you for being the company that you are.
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