04-17-2007
03:36 AM
22 Loves
Thank you Southwest Airlines for actually taking action on my entry above Re: 12 hours to get to Las Vegas. Yes it could have been worse as one nice person pointed out but I felt compelled to share my experience. I guess I am so used to SW being the go to airline that I was truly shocked that such a delay even happened.
Because of their response, I've booked another trip to LA and then a quick flight to Las Vegas in June on their airline. I continue to be extremely impressed with the airline and their follow up. Truly rare customer care. I remain a loyal customer ( and the same 3 friends who will be flyig with me!). Thank you and Cheers,
Terri Cardwell
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02-21-2007
04:20 AM
4 Loves
I and 3 of my friends flew to Vegas for a much anticipated vacation. Our flight on SW was delayed out of Louisville on Feb 14th for 2 hours. They then flew us to Birmingham so we could catch our connecting flight. SW decided to allow our flight out of Birmingham to leave before our plane from louisville arrived ... a span of 25 minutes due to the late arrival of our plane into Louisville. They then put us on another flight to Vegas that first had to stop in Dallas and San Antonio then Vegas. It only took us 12 hours to get to Vegas because we sat in the plane for hours and took off and landed 4 different times. They also ignored that we had "A" class seating and put us in "C" after allowing our proper connecting flight to leave Birmingham. They should have never allowed our connecting flight to leave and they should have honored our "A" class seating.
I'll find another airline from now on to fly to Vegas and I hope I'm never offered another bag of peanuts.
So, after looking forward for so long to a trip to Vegas, then arriving 12 hours later, it kind of took the thrill out of the whole trip. We were exhausted.
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