06-21-2008
07:58 PM
6 Loves
...and kudos to Southwest for attempting to ease the economy crunch for flyers. Free beverages--for as long as possible, anyway--allow a customer to feel like they're rewarded for buying flights, not punished with sky-high fees dealt to a captive audience. Airlines that pinch customers for change appear insecure; it makes me wonder where other cutbacks are being made...
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